Refund policy

Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.



To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.



To complete your return, we require a receipt or proof of purchase.

Do not send your purchase back to the manufacturer.



There are certain situations where only partial refunds will be issued (if applicable)

- Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item returned more than 30 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.


Late or missing refunds (if applicable)

If you have not yet received a refund, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you have done all this and still have not received your refund, please contact us at cvidabcn@gmail.com.



Sale items (if applicable)

Only regular priced items can be refunded, unfortunately sale items cannot be refunded.



Exchanges (if applicable)

We only replace items if they are faulty or damaged. If you need to exchange for the same item, please email us at cvidabcn@gmail.com 
To return your product, you must send it by post to:
Calle Ferrocarriles Catalanes, 115 0, 08038 Barcelona, Barcelona, Spain.



Shipping

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.